What information should I give dispatch for a vehicle recovery?

Towing & Roadside Services in Knoxville, TN

Call 866-597-5872 with your location, vehicle and service need. Dispatch will confirm availability, an estimate and expected arrival timing before you authorize service.

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Frequently asked questions

Vehicle Recovery

Towing Services

Emergency Support

Payment Options

Roadside Assistance

Service Area

Call 866-597-5872 with your exact location, vehicle type and what happened. Describe the terrain, damage, load or trailer, and whether the vehicle can roll or steer. On a highway, share your direction of travel and nearest exit or mile marker. Dispatch will assess access and equipment needs, then confirm availability, an estimate and expected arrival timing before you authorize service. If photos are requested, provide them only when safe to do so.

Roadside Assistance

Call for battery jumps, flat-tire help, vehicle lockouts or fuel delivery. Share your location and vehicle details so dispatch can confirm suitability, availability and a quote.

Basic
Towing

Need a local or longer-distance tow? Share your pickup point, vehicle condition and destination so dispatch can confirm an estimate and availability.

Advanced Towing

For an overturned vehicle, load shift or difficult recovery, describe the vehicle, cargo and site access. Dispatch will assess equipment needs, availability and an estimate before work is authorized.

Advanced Roadside Assistance

Commercial breakdown? Share the truck location, symptoms and load details. Dispatch will confirm whether roadside help or towing is suitable and available, with an estimate before you authorize service.

Tow truck lifting a vehicle beside a building

Private Property Towing

Property managers: ask about parking signs, scheduled lot checks and authorized towing for apartments, hotels, HOAs and business properties. Call 866-597-5872 to discuss a service arrangement.

RV & Camper Towing

Call with the RV or camper type, dimensions, hitch setup, condition and destination. Dispatch will confirm the equipment and availability for your tow.

Heavy Recovery

Complex recovery needs the right equipment and access plan. Call with the vehicle, load and site conditions for an assessment and estimate.

Overturned vehicle in a wooded area awaiting recovery

Off Road 4x4 Towing

Stuck away from a firm roadway? Share the location, terrain, vehicle condition and access details so dispatch can assess recovery near Knoxville.

Commercial Towing

For semi-truck or commercial towing, share the truck, trailer, load and breakdown location. On an interstate, include direction of travel and the nearest exit or mile marker.

Recovery truck lifting equipment with its boom

Specialized Services

Have an unusual vehicle or difficult pickup? Tell dispatch about its size, condition and access requirements so the right towing option can be confirmed.

THAT'S NOT ALL!

Not sure which service you need? Call 866-597-5872 with your location and vehicle details. For junk-car removal, terms are decided case by case. Property managers can ask about an ongoing towing arrangement.