Comparing Roadside Assistance Plans in East Tennessee

A roadside plan and a direct call to a towing company solve different parts of a breakdown. A plan sets the benefits and payment rules. A towing company confirms whether the needed truck or roadside service is available at your location. Before choosing a plan for East Tennessee travel, compare the written terms with the vehicles and routes you actually use.

Questions to put beside each plan

• Who is eligible: the member, a named driver, a particular vehicle or another arrangement?

• Are your pickup truck, RV, commercial vehicle or trailer eligible?

• What towing distance or dollar limit applies, and who pays any amount above it?

• Are lockouts, flat-tire help, fuel delivery and jump starts included? Are fuel, parts or replacement keys charged separately?

• Is there a service-call limit, waiting period or restriction on a breakdown that has already happened?

• Must the provider arrange service, or may you choose a company and request reimbursement?

Check the current documents from the provider you are considering. For example, Progressive explains its roadside coverage and exclusions on its own website. Another provider or policy can have different terms. ACT cannot determine whether your plan will pay a particular bill.

Plan for your actual pickup and destination

Think beyond the drive to work. A cabin driveway, parking structure, loaded trailer or longer tow may require equipment or access that a basic benefit description does not address. Ask how those situations are handled and whether you can choose the destination. A membership does not establish an arrival time for a specific breakdown.

When you need a single service

You can call ACT at 866-597-5872 to request roadside assistance in Knoxville without buying an ACT membership. Share the exact pickup point, vehicle, problem and destination. Dispatch will confirm suitability, availability and an estimate before you authorize service.

If you plan to claim a benefit, contact your provider about approval and reimbursement requirements before booking independently. For more dispatch and pricing questions, see our towing and roadside FAQs.