Booking a Tow in Knoxville: Pickup and Drop-Off Checklist

When booking a tow in Knoxville, prepare both ends of the trip. Dispatch needs the pickup point and vehicle condition, while the receiving location needs to be able to accept the vehicle. Call ACT at 866-597-5872 to discuss the job, availability and an estimate.

Confirm the pickup details

• Street address or highway number, direction of travel and nearest exit or mile marker.

• The entrance and exact position of the vehicle.

• Vehicle make, model, color and any attached trailer.

• Whether it can roll or steer, and whether the keys are available.

• Known damage, soft ground, narrow access or overhead-clearance limits.

A map’s “nearby” result does not confirm that a particular truck is available or suitable for your vehicle. Describe the actual conditions and ask dispatch to confirm the service arrangement.

Confirm the drop-off arrangements

Give the destination’s full address and contact information. Check whether it can receive the vehicle at the expected time and where it should be placed. Tell dispatch about a gate, limited unloading space or an after-hours receiving procedure. If the destination changes, ask how that affects the estimate before authorizing the change.

Identify the person meeting the driver

Provide a callback number and explain who can authorize the work. If you will not be present, discuss access, keys and authorization with dispatch in advance. Do not assume the driver can enter a locked property or collect a vehicle without those arrangements.

Agree on the estimate and next step

Ask what the estimate includes, how additional work would be approved and which payment arrangements are available. Confirm expected timing. ACT and Hanover share dispatch; nighttime truck availability is limited and after-hours pricing is substantially higher.

Review ACT towing in Knoxville or winch-out and recovery information if the vehicle needs more than transport from an accessible pickup point.