Planning Fleet Towing Support in Knoxville and East Tennessee

Fleet managers can make a breakdown request clearer by deciding who can approve work, what vehicle information drivers should provide and where a disabled vehicle may be taken. Call ACT at 866-597-5872 to discuss your vehicles, operating areas and towing needs before an incident.

Create a driver contact sheet

Keep a current dispatch contact, fleet approval contact and backup contact available to drivers. Add the fleet name, unit number, vehicle type and any trailer or load information that affects towing. The person beside the vehicle and the person authorizing payment may be different; identify both.

Decide how estimates will be approved

• Who can approve the initial service and any additional work?

• Does your company require a purchase order or job reference?

• Who will confirm payment arrangements with the service provider?

• Who should receive the job details and receipt?

• What happens if the primary approval contact cannot be reached?

Discuss these needs with dispatch. Do not assume an inquiry establishes a credit account, contract rate, subscription, priority response or guaranteed availability. Any ongoing arrangement and its terms need to be agreed separately.

Confirm receiving locations

List appropriate destinations for different vehicle types and the contact who can approve a change. Check receiving hours, gate access and whether the location can accept a loaded trailer or larger vehicle. Drivers should report the actual pickup conditions, especially a load shift, collision, soft ground or restricted access.

Review the service after each job

Keep the estimate, authorization, destination and final job record together. Use the completed job to identify missing location or approval details in your driver instructions. If another plan or provider is involved, confirm its authorization and documentation requirements directly.

See ACT commercial towing and heavy-vehicle recovery. Dispatch confirms equipment suitability, availability and expected timing for each request. Nighttime truck availability is limited and after-hours pricing is substantially higher.