Roadside Help for a Borrowed or Rental Vehicle in Knoxville

You can request a one-time service from ACT without an ACT membership, but first make clear who owns the vehicle and who can authorize the work. This matters when you are visiting Knoxville in a rental car, borrowing a family member’s vehicle or driving a company vehicle.

For a rental vehicle, contact the rental provider

Use the assistance instructions in your rental agreement or the rental company’s official website. Ask whether it will arrange help, what destination it requires and whether you may independently book a local service. For example, Enterprise’s breakdown guidance directs customers to its roadside assistance team. Follow the instructions that apply to your own rental; ACT cannot approve a rental benefit or promise reimbursement.

For a borrowed vehicle, involve the owner

Tell the owner what has happened and discuss the requested service and destination. If an existing roadside plan may apply, ask the plan provider about eligibility and authorization. Do not assume that a benefit follows every driver or every vehicle.

For a company vehicle, identify the fleet contact who can approve the estimate and arrange payment. Have any required reference or purchase-order information ready before the job is confirmed.

Give ACT the pickup and authorization details

• Your callback number and relationship to the vehicle owner.

• The exact location, including a hotel entrance, parking space or highway direction where relevant.

• The vehicle make and model, symptoms and whether the keys are available.

• The approved destination if towing is needed.

• Any instructions supplied by the owner, fleet or rental provider.

Call 866-597-5872 to discuss ACT roadside assistance or towing in Knoxville. Confirm availability, the estimate and payment arrangements before authorizing work. Keep the job information and receipt for your own records; another provider decides any coverage or reimbursement request.