How to Request One-Time Roadside Help in East Tennessee

You do not need to purchase an ACT membership to ask for a single roadside service. Call 866-597-5872 with the pickup location and problem. Dispatch will assess the request, confirm availability and discuss the estimate before you agree to service.

Explain the problem before choosing a service

Tell dispatch what happened in your own words. A vehicle that will not start, a flat tire, keys inside the car and an empty fuel tank call for different information. If you are unsure what is wrong, say so. Do not assume that a jump start or other roadside service will resolve a mechanical problem.

• For a flat tire, mention whether there is a usable spare and a wheel-lock key.

• For a lockout, describe the vehicle and whether the keys are visible inside.

• For fuel delivery, confirm the required fuel type from information you trust.

• For a tow, provide the destination and whether the vehicle rolls or steers.

Confirm the job before authorizing it

Ask what the estimate includes, which payment arrangements are available and whether any condition could change the proposed work. Confirm the expected arrival timing and a callback number. If you have already arranged help elsewhere, tell dispatch so the request can be coordinated before another service is assigned.

Dispatch answers 24/7. Nighttime truck availability is limited and after-hours pricing is substantially higher. When your vehicle is safely parked, ask about daytime options.

Check an existing benefit separately

If you want to use a roadside plan, insurance benefit, warranty or rental agreement, ask that provider about authorization before arranging a direct service. ACT does not decide whether another company will reimburse you.

See ACT roadside assistance in Knoxville or our service FAQs for more details to have ready.