Roadside Help on I-40 and I-75 Around Knoxville

A highway number alone does not identify a pickup point. When you need roadside help around Knoxville, the direction of travel and a nearby exit or mile marker help dispatch locate the correct side of the road. For a crash, injury or immediate danger, call 911 and follow responder instructions.

Give a location that identifies your side of the highway

• Say whether you are on I-40, I-75 or another road.

• Give your direction of travel and the last exit or mile marker you can identify safely.

• Explain whether you are on the main roadway, an entrance or exit ramp, a shoulder or a nearby property.

• Mention whether the vehicle is blocking traffic and how many people are with it.

Do not walk into traffic to find a sign or take a photograph. If you can safely use your phone’s map, a location pin may help clarify where you are. Keep the callback number available in case dispatch needs to confirm an entrance or approach.

Describe the vehicle before a service is arranged

Give the vehicle make and model, the problem and whether a trailer is attached. For a flat tire, mention a usable spare and wheel-lock key. For a tow, say whether the vehicle can roll and steer, and give the requested destination. A loaded truck, collision damage or a vehicle off firm pavement may require additional assessment.

Understand which help you are requesting

Tennessee’s TDOT HELP program provides interstate motorist assistance within its operating coverage and hours. TDOT directs motorists seeking HELP assistance to 511 during in-service hours. That program is separate from booking an ACT tow.

For ACT towing in Knoxville, call 866-597-5872. Confirm service availability, an estimate and expected timing before authorizing work. Dispatch answers 24/7, but nighttime truck availability is limited and after-hours pricing is substantially higher.