Roadside Assistance Coverage: Questions to Ask Your Provider

Roadside assistance and towing coverage depend on the specific plan you purchased. ACT Roadside Assistance can discuss the service your vehicle needs, but your insurer, motor club or plan provider must confirm your benefits, authorization and payment rules.

Check the benefit before assuming the bill is covered

Ask your provider which services are included, whether the vehicle and driver qualify, how many service calls are allowed, and whether waiting periods or exclusions apply. For towing, confirm the distance or monetary limit and whether the destination must be a particular repair facility. Terms can differ even between plans from the same provider.

Confirm who should dispatch the service

Some arrangements require you to contact the plan provider first. Others may allow reimbursement for a service you arrange. Ask directly before assuming that a tow ordered independently will be paid for. Keep any authorization details and ask what documentation the provider needs.

Separate the vehicle problem from the coverage question

A flat tire, discharged battery, lockout, breakdown and recovery from a ditch can involve different work. Tell dispatch what happened, where the vehicle is, and whether it can roll and steer. The work required may go beyond a plan’s included service. Ask both the provider and dispatch about any part you would pay yourself.

If you are arranging help directly

Call ACT at 866-597-5872 with your Knoxville pickup location, vehicle details and requested destination. Ask about availability, pricing and payment arrangements. After-hours charges may be substantially higher, and arrival estimates depend on current calls, distance, traffic and equipment needs.

Keep the right information

Keep the service receipt and any authorization or reimbursement instructions from your provider. Confirm the destination and agreed work before service begins. Avoid relying on a general online article as a guarantee of coverage or a quoted towing price.

For service information, visit ACT’s Knoxville roadside-assistance page or our towing page. For an immediate emergency, contact emergency services first.